Technical Support
This web page contains information about any bugs in AirNav VFR since the release of version 3.9 in June 2012.
For more help and advice on AirNav VFR visit our on-line Forum.
ISSUES OF VERSION 3.9
1. Refuel Management Window inaccessible.
2. Print Maps: Cannot manually select a print area with mouse.
INFORMATION ABOUT KNOWN ISSUES
1. "Refuel Management Window" inaccessible
RATING:
High

DETAILS:
On some monitor sizes, the window would be initialised correctly but placed off-screen, and therefore was inaccessible.

FREQUENCY
Depending on monitor resolution.

CAUSE
Incorrect display settings for that window.

SOLUTION
Download file containing the patch.

DOES THIS RESOLVE THE ISSUE?:
Yes

INSTRUCTIONS:

1. Right Click on the 'Download file' link above and select "Save Target as" or "Save Link as". Save the zip file to an easy location such as My Documents or Desktop.
2. Extract the patch file of the recently saved zip file by right clicking on the file and select "Extract file" or "Extract to folder".
3. Copy the file AirNav32.exe you just extracted (in Windows Explorer go to Edit "Select" and then Edit "Copy") and then paste it in the AirNav folder (usually C:\Program Files\Sentient\Airnav but may be different if you stored it at another location) then paste the file (Edit "Paste").
4. As the file with the same name already exist in the folder, a window will come up asking you to confirm that you would like to replace the existing file. Click 'Yes'
5. If using Windows 7 or Windows Vista you may need to turn off User Account Control. Please do the following:

A. From the start menu select Control Panel.
B. In Control Panel select User Accounts and Family Safety.
C. Click User Accounts.
D. Click Turn User Accounts on or off and turn Off.

You may need to restart your computer so that the changes work.

2. Print Maps: Cannot manually select a print area with mouse.
RATING:
Low

DETAILS:
When printing maps, if "Manually select small print area with mouse" is chosen, and if "Google Scrolling" is enabled, users can not drag to select a print area window on a map.

FREQUENCY
100%.

CAUSE
"Google Scroll" functionality overrides the mouse print area selection code.

SOLUTION
Download file containing the patch.
Note: If you have already downloaded and installed the patch from Issue 1 on version 3.9 you do not need to download and install this patch.

DOES THIS RESOLVE THE ISSUE?:
Yes

INSTRUCTIONS: Follow instruction from Issue 1 on version 3.9.


ISSUES OF VERSION 3.7 and 3.8
No known issues for version 3.7 and 3.8

ISSUES OF VERSION 3.6
1. Map amendment date changed.
2. Watermark shown in the top layer of Brisbane and Newcastle VNC.
INFORMATION ABOUT KNOWN ISSUES
1. Map amendment date changed.
RATING:
High

DETAILS:
Map Amendment date changed by Airservices Australia.

FREQUENCY:
100%

CAUSE:
AirNav VFR will lockout maps as the date for expiry has changed from the 31st May 2012 to the 28th June 2012.

SOLUTION:
Download file containing the patch.

DOES THIS RESOLVE THE ISSUE?:
Yes

INSTRUCTIONS:

1. Right Click on the 'Download file' link above and select "Save Target as" or "Save Link as". Save the zip file to an easy location such as My Documents or Desktop.
2. Extract the contents of the recently saved zip file by right clicking on the file and select "Extract file" or "Extract to folder".
3. Copy the five files you just extracted (in Windows Explorer go to Edit "Select all" and then Edit "Copy") and then paste them in the AirNav folder (usually C:\Program Files\Sentient\Airnav but may be different if you stored it at another location) then paste the files (Edit "Paste").
4. As the files with the same name already exist in the folder, a window will come up asking you to confirm that you would like to replace the existing files. Click 'Yes to All'.
5. If using Windows 7 or Windows Vista you may need to turn off User Account Control. Please do the following:
A. From the start menu select Control Panel.
B. In Control Panel select User Accounts and Family Safety.
C. Click User Accounts.
D. Click Turn User Accounts on or off and turn Off.
You may need to restart your computer so that the changes work.

2. Watermark shown in the top layer of Brisbane and Newcastle VNC.
RATING:
Low

DETAILS:
Watermark displaying the text “Not in original location” is shown on the front layer of the Brisbane and Newcastle VNC.

FREQUENCY:
100%

CAUSE:
Incorrect map layers.

SOLUTION:
Download file containing correct maps.

DOES THIS RESOLVE THE ISSUE?:
Yes

INSTRUCTIONS:

1. Right Click on the 'Download file' link above and select "Save Target as" or "Save Link as". Save the zip file to an easy location such as My Documents or Desktop.
2. Extract the contents of the recently saved zip file by right clicking on the file and select "Extract file" or "Extract to folder".
3. Copy the two files you just extracted (in Windows Explorer go to Edit "Select all" and then Edit "Copy") and then paste them in the AirNav folder (usually C:\Program Files\Sentient\Airnav but may be different if you stored it at another location) then paste the files (Edit "Paste").
4. As the files with the same name already exist in the folder, a window will come up asking you to confirm that you would like to replace the existing files. Click 'Yes to All'.
5. If using Windows 7 or Windows Vista you may need to turn off User Account Control. Please do the following:
A. From the start menu select Control Panel.
B. In Control Panel select User Accounts and Family Safety.
C. Click User Accounts.
D. Click Turn User Accounts on or off and turn Off.
You may need to restart your computer so that the changes work.

ISSUES OF VERSION 3.5
1. ERSA files download disabled.
2. Text information on several VNC maps from AirServices Australia is incorrect.
3. A warning message alerting to the expiry date of current maps.
INFORMATION ABOUT KNOWN ISSUES
1. ERSA files download disabled.
RATING:
A) Low

DETAILS:
A message appears stating file cannot be downloaded; redirecting, when attempting to download the ERSA files for the Airfield Directory.

FREQUENCY:
100%

CAUSE:
Airservices Australia has changed the web page to download the files.

SOLUTION:
Download file containing new exe file to amend the web address.

DOES THIS RESOLVE THE ISSUE?:
A) Yes

INSTRUCTIONS:

1. Right Click on the 'Download file' link above and select "Save Target as" or "Save Link as". Save the file into your AirNav folder (usually C:\Program Files\sentient\airnav but may be different if you installed it at another location)
2. Run this file to install the update patch. Update will change the download address and user will be able to download new version of the ERSA.

2. Text information on several VNC maps from AirServices Australia is incorrect.
RATING:
A) Low

DETAILS:
A) AirServices Australia released digital versions of VNC maps with missing text or incorrect text data.

FREQUENCY:
100%

CAUSE:
Incorrect text data.

SOLUTION:
Download zip file containing correct maps.

DOES THIS RESOLVE THE ISSUE?:
A) Yes

INSTRUCTIONS:

1. Right Click on the 'Download file' link above and select "Save Target as" or "Save Link as". Save the zip file to an easy location such as My Documents or Desktop. The file is 100 MB so depending on your internet speed it may take some minutes to download.
2. Extract the contents of the recently saved zip file by right clicking on the file and select "Extract file" or "Extract to folder".
4. Copy all the files you just extracted (in Windows Explorer go to Edit "Select all" and then Edit "Copy") and then paste them in the AirNav folder (usually C:\Program Files\Sentient\Airnav but may be different if you stored it at another location) then paste the files (Edit "Paste").
5. As the files with the same name already exist in the folder, a window will come up asking you to confirm that you would like to replace the existing files. Click 'Yes'
6. If using Windows 7 or Windows Vista you may need to turn off User Account Control. Please do the following:

A. From the start menu select Control Panel.
B. In Control Panel select User Accounts and Family Safety.
C. Click User Accounts.
D. Click Turn User Accounts on or off and turn Off.

You may need to restart your computer so that the changes work.

3. A warning message alerting to the expiry date of current maps.
RATING:
A) Low

DETAILS:
A message appears when opening AirNav stating that Maps will expire if you do not subscribe.

FREQUENCY:
100%

CAUSE:
Incorrect dates set in the AirNav.exe file

SOLUTION:
Download zip file containing new exe file.

DOES THIS RESOLVE THE ISSUE?:
A) Yes

INSTRUCTIONS:

1. Right Click on the 'Download file' link above and select "Save Target as" or "Save Link as". Save the zip file to an easy location such as My Documents or Desktop.
2. Extract the exe file from the recently saved zip file by right clicking on the file and select "Extract file" or "Extract to folder".
3. Open the extracted file AirNavVFR35.exe (double click the file to the run the application).Update will remove the subscription alert message.